HCM City: Service quality key to satisfy tourists

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There are some 94,000 labourers in the city’s tourism service sector, according to Director Vu. Hospitality, openness and enthusiasm from the staff are crucial elements to improve service quality, Mr. Vu stressed, adding that positive attitude will create indelible impression on the tourists.

A parade on Ho Chi Minh City's street. (Souce: VNA).

Kawaue Jun-inchi, Japanese General Consul in HCM City, underlined that along with popularizing attractive destinations, service quality is of significance for tourism development.

Japan’s management and service models were shared at the conference, which help enhance competitiveness capacity for the Vietnamese tourism sector in the context of global economic integration.

In the first six months of this year, the city welcomed 2.8 million foreign holiday-makers, a year-on-year increase of 14 percent, and pocketed 53.6 billion VND (2.4 million USD) from tourism revenue, up 12 percent from the same time last year.

The tourism sector is making a beeline for building typical tourism products and enhancing service quality to make vacationers stay longer in the city.

2.8 million tourists visit HCM City in six months International tourists to HCM City reached 2.8 million in the period from January-June, a 14.7 percent year-on-year increase, according to the municipal People’s Committee.

HCM City eyes boost to dental tourism Dental tourism has been identified as one of Ho Chi Minh City’s five main medical tourism products, according to its Department of Tourism.

HCM City Book Street attracts 1.2 million visitors Over 1.2 million people visited HCM City’s Book Street in the first six months of this year, according to figures released by the Vietnamese Publishers ...